Welcome to Flowers Redhill. These Terms & Conditions apply to all orders placed through our e-commerce platform for online flower delivery, collection, and related services across Redhill and surrounding areas. By completing your purchase, you agree to be bound by the terms outlined below. Please review thoroughly before placing your order.
These Terms & Conditions govern your use of the Flowers Redhill website and apply to all purchases, deliveries, and services for customers in Redhill and neighbouring districts. They supplement any other terms made available at the time of ordering, but in case of conflict, these Terms take precedence.
2.1 Product Selection
Browse our curated collections of fresh flowers and bespoke floral arrangements on our website. Ensure you have selected your preferred item(s), quantity, and delivery or collection date before proceeding to checkout. Please note that flower availability may vary seasonally; we reserve the right to substitute flowers of equal or greater value where necessary, maintaining the style and colour scheme.
2.2 Order Submission
When you submit an order on the Flowers Redhill website, you are making an offer to purchase the selected items under these Terms. Order confirmation will be sent to you via the contact details provided at checkout. Please check your details carefully as we cannot be responsible for delivery issues arising from incomplete, incorrect, or inaccurate addresses or recipient information.
2.3 Order Acceptance
Order acceptance occurs when you receive a dispatch confirmation from us. At this point, a binding contract is formed for the delivery of goods or services as described in your order summary.
2.4 Minimum Order Value
Where applicable, a minimum order value will be indicated during the order process. Orders not meeting this requirement may not be processed.
3.1 Prices
All prices for flowers and related services are quoted in Pounds Sterling (£) and include VAT at the prevailing rate. Prices displayed at checkout are final. Delivery charges, if any, will be clearly displayed prior to order confirmation.
3.2 Payment Methods
Payment for orders must be made in full at the time of purchase through our secure online payment system. Accepted payment methods may include major debit and credit cards. Orders will not be dispatched or available for collection until payment has cleared in our account.
3.3 Payment Security
We use industry-standard encryption technology to protect your payment information. You are responsible for keeping your payment and account information secure, and for notifying us immediately of any suspected unauthorised use.
4.1 Delivery Areas
Our online flower delivery service is available throughout Redhill and a range of surrounding locations. A complete list of delivery areas may be available on our website or by request. Orders for delivery outside of our specified zones may not be accepted or may incur additional charges.
4.2 Delivery Times
We endeavour to deliver flowers on your selected date and within chosen time windows, where possible. Events beyond our control (e.g. severe weather, traffic disruption) may occasionally cause delays, for which we accept no liability. If the intended recipient is not present at the address, we may leave flowers with a neighbour, at a suitable location, or attempt re-delivery at our discretion. Please provide accurate delivery instructions to ensure successful delivery.
4.3 Delivery Confirmation
You will receive a notification upon successful delivery or collection. For certain items or high-value orders, a signature may be required upon receipt.
4.4 Collection
Collect-in-person services are available on selected products. Orders for collection must be picked up within the specified window. Uncollected flowers may be disposed of if not claimed within one working day of the agreed collection date, and a refund will not be provided.
5.1 Amendments
We understand that changes can happen. Please contact us as soon as possible if you need to amend your order. We will do our best to accommodate revisions before the order is processed or dispatched, but cannot guarantee changes after this point.
5.2 Order Cancellations
You may cancel your order up to 24 hours before the scheduled delivery or collection date by contacting us with your order details. For orders cancelled within 24 hours of the delivery or collection time, or once the flowers have been arranged or dispatched, cancellations may not be possible and refunds may not be available. Exceptions may apply where we have failed to fulfil your order or products are defective (see Section 7).
5.3 Refunds
If your order is eligible for cancellation, any payments made will be refunded to the original payment method within 7 business days of cancellation confirmation.
6.1 Perishable Goods
As flowers are perishable and bespoke, returns are not typically offered unless the product is faulty, damaged, or not as described.
6.2 Faulty or Damaged Flowers
If you or the recipient are not satisfied due to the flowers being damaged on arrival or not of suitable quality, please notify us within 24 hours of receipt, providing photographic evidence where possible. At our discretion, we will offer a replacement comparable to the original order or a full or partial refund.
6.3 Incorrect Orders
If you receive flowers or a gift item different from what was ordered, please contact us within 24 hours. We will arrange prompt redelivery of the correct item or issue an appropriate refund.
6.4 Non-Delivery
In the unlikely event your order is not delivered as agreed and cannot be reasonably rearranged, you may be entitled to a full refund.
7.1 Limitations
To the fullest extent permitted by law, Flowers Redhill will not be liable for any indirect, incidental, special, or consequential loss or damages of any kind resulting from your use of our e-commerce service. Our total liability in respect of any contract for products or services shall not exceed the total amount paid by you for your order.
7.2 Product Images and Description
We make every effort to ensure our website images and descriptions accurately reflect delivered flowers. However, as flowers are natural products, some variation in colour, shape, or size may occur. Such variations will not constitute grounds for refund or replacement unless the product supplied is materially different from that described.
7.3 Force Majeure
We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to, natural disasters, strikes, transport interruptions, pandemics, or supplier failure.
By placing an order, you confirm that:
All content, including text, photographs, graphics, logos, and product descriptions, displayed on the Flowers Redhill website, is the property of Flowers Redhill or our licensors. Copying, reproducing, or using any part of this content without express consent is prohibited, except for placing orders or personal use related to your purchase.
We collect and use your personal data in accordance with our Privacy Policy, which outlines how your data is used, stored, and protected. By ordering, you consent to the collection and use of your personal information for the purposes of processing and fulfilling your transaction, and for necessary communications regarding your order.
These Terms & Conditions, and any disputes or claims relating to your use of the Flowers Redhill website, orders, or deliveries, shall be governed exclusively by the laws of England and Wales. You and Flowers Redhill irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising in connection with these Terms.
We reserve the right to update or modify these Terms & Conditions at any time, with or without prior notice. Changes will take effect immediately upon posting to the Flowers Redhill website, and will not affect orders placed prior to the effective date of such changes. Please review these Terms periodically for updates.
If any part of these Terms & Conditions is held to be invalid, illegal, or unenforceable, such provision shall be deemed modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms & Conditions apply to all online flower delivery customers in Redhill and surrounding areas, ensuring a clear and fair process for every order. For further clarity, please refer to any specific policies referenced at the time of order or contact our customer team with any queries relating to these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Redhill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Redhill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
