At Flowers Redhill, we take immense pride in delivering only the freshest flowers daily to homes and businesses throughout Redhill and the surrounding area. With our Fresh Flowers Guarantee, our clients receive vibrant, high-quality blooms that will enliven any space. We are a trusted, local Redhill florist committed to your satisfaction and peace of mind when you order with us.
We carefully hand-select, prepare and pack every bouquet to ensure it arrives looking its absolute best. However, on rare occasions, flowers may suffer minor damage in transit. Should you notice that your flowers are significantly damaged or impaired at the time of delivery, we kindly ask you to contact us as soon as possible, ideally on the same day the delivery is received. To assist our team in the resolution process, please take clear photographs of the damaged arrangement within 24 hours of delivery. This helps us to swiftly assess the issue and provide an appropriate solution.
We guarantee that our flowers will remain fresh for a minimum of five days from the date of delivery, provided you follow the simple care instructions included with your bouquet. If your flowers wilt or lose their freshness within this window and all care guidelines have been observed, please let us know. Our Fresh Flower Guarantee is our promise of longevity and quality to every customer in Redhill and beyond.
Your satisfaction is our top priority. If your flowers are damaged on arrival or fail to meet our freshness guarantee, Flowers Redhill will be happy to offer you either a free replacement bouquet or a full refund of your purchase price, depending on your preference. Simply let our team know which option you would prefer, and we will process your request promptly, keeping you updated at each step. We ask that claims for damaged or unsatisfactory flowers be made within three days of receipt to ensure a smooth service experience.
We deeply value customer feedback and aim to resolve any concerns efficiently and courteously. If you have a complaint regarding your order, product quality, or any aspect of our service, please contact us as soon as possible. To help us assist you quickly, please provide your order details and a clear description of your concern. We promise to respond promptly, investigate fully, and put things right wherever we fall short of our high standards. Our goal is always to ensure that every customer feels appreciated and satisfied with our service.
Flowers Redhill is proud to serve the Redhill community with integrity and care. Whether you are a homeowner seeking a beautiful bouquet or a local business in need of regular floral arrangements, we are dedicated to delivering excellence with every order. We thank you for entrusting us with your floral needs and stand by our commitment to fresh, beautiful flowers and outstanding customer support.
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